Refund Policy

Prepaid credits

Controller Orb uses one-time prepaid credit purchases without a monthly subscription. The price and credit amount are shown before purchase. Earlier test credits have no cash value and cannot be exchanged for money.

Failed actions

When a supported chargeable action fails before completing, the credits reserved for that action are automatically returned to the customer's balance. The balance and action history are available inside the customer workspace.

Successful actions

Credits used for a successfully completed marketplace action are normally not returned because the requested service has been delivered. If the result appears incorrect, contact us promptly so we can investigate the action record.

Purchase questions

Contact support for questions about a credit purchase, a missing balance or a refund request. Nothing in this policy limits rights provided by applicable consumer law.

Requesting help

Email support@controllerorb.com with the email address on your account, the approximate action time and a short description. Do not send marketplace passwords or payment-card details.